FREQUENTLY ASKED QUESTIONS
How does The BOX/D Society work?
Choose one of our tablescapes, which contains all of the items listed in the inclusions. (There is also an option to add some extra's if you're feeling fancy!) Input your guest number and party date into the ordering process, then the order is delivered to your doorstep a few days before your event. After the party is over and the glitter has settled, repackage everything back into The BOX/D Society bag(s) and return it to our warehouse with the prepaid shipping label.
I'm having a dinner party with multiple tables, how many runners and candles will I get?
If you are using more than one dining table, please make a note of this when placing your order so that we send the appropriate number of runners, centrepiece and candles.
Why do I have to select my number of guests with minimum of four?
We carefully designed our packaging to ensure the safe arrival of your settings.
During the testing process, we found that shipping in sets of four (4) to six (6) in one BOX/D Bag worked best.
Can I mix and match items from different settings?
Unfortunately, the settings at this stage are not customisable but we would love your feedback on potential new looks. Send any suggestions to hello@theboxdsociety.com
How long does it take to prepare a box? I forgot to order in advance!
All boxes are shipped through our third party courier. You must book your box minimum 10 working days in advance of your celebration date.
If you are located in Brisbane Metro area please email hello@theboxdsociety.com and one of our team will assess case-by-case on our availability for pick up only.
We are asking during this time of COVID 19 for as much additional time as possible, given there have been some delays in couriers
How will my order arrive?
All box/d are packed specifically to ensure all items are safe when travelling. Boxes are booked through a third party courier and we aim for you to have your box several days before or the day before your event. All boxes are collected from your door the next working day after your event by a courier. We book this in advance so you won’t be required to book anything to send the box back to us.
When do I return my order?
Your order will be due to be returned the next working day after your event date.
Example:
- Wednesday (Hump day) Dinner Party > Thursday Return
- Friday Girls Night > Monday Return
How do I return my order?
1) Wash & Dry the plates, cutlery and glasses. Then pop your used linens in our laundry bag.
2) Safely repack all the pieces and close up the box.
3) Turn over the Shipping Label on the top of the box..
4) Call the number on the shipping label and let the courier know you're ready for the consignment to be picked up.
Can I modify my order?
Please email hello@theboxdsociety.com for any mistakes or last-minute changes, and we will do our best to accommodate. Once the items have been shipped we cannot make any amendments.
Can I cancel my order?
If you cancel thirty (30) or more business days in advance of the event date, there is no cancellation fee and you will receive a refund for the order.
If you cancel less than thirty (30) business days but more than fourteen (14) business days in advance of the event date, you will receive a credit to The BOX/D Society for the rental fee associated with the cancelled order minus a 10% restocking fee. All credits can be applied to any future rental.
You may not cancel fourteen (14) or fewer business days in advance of the delivery date. Of course we understand if there are special circumstances, so if you have an emergency come up please email us at hello@theboxdsociety.com to see what we can do to help.
What if my order has been shipped but my city goes into lockdown as per Government Direction and I can't hold my celebration?
Firstly - we are so sorry. (Insert sad face here)
This is a case by case scenario and would encourage you to email and/or call us straight away. If there is no way physically possible that you are able to use the tablescape on the event date or surrounding days, we will offer a credit for the amount of the product(s) which can be used for any future rental. As this has been shipped though, we will need to charge for the additional return shipping on the next booking. We suggest contacting hello@theboxdsociety.com to chat this through more.
What are The BOX/D Society’s COVID-19 Safety Precautions?
This pandemic is ever changing, The BOX/D Society remains vigilant in monitoring the most up-to-date safety, infection control, and cleaning protocols recommended by global experts. All product is individually packed in custom packaging to maintain sterilisation.
What if I need help picking a setting for my event?
Please email us or have a chat via Instagram DM's for help picking the best setting for your party!
BREAKAGE AND LATE FEE QUESTIONS
What if my order arrives with broken items?
Please email hello@theboxdsociety.com to notify us as soon as you receive your package if there are any broken dishes or glassware. We will include an "Emergency Extra's" set with every booking. But if a disaster has occurred we can ship extras to you overnight.
What if items accidentally break while in my possession?
We understand that sometimes parties are so fun that things get broken. Email the items and photos if applicable to hello@theboxdsociety.com for review on a case by case basis. Charges for the items at retail value may occur.
What happens if I return my rental late?
If you return the settings late, a fee of fifty dollars ($50.00) will be invoiced and charged to the payment card used to rent the settings for every day that you are late. If you have not returned the settings within ten days of the return date, your late return will be considered a non-return we will charge your payment card the maximum late fee set forth in the Terms & Conditions.
What if I break the shipping box or want to keep it?
THE BOX/D SOCIETY bag and packaging must be returned. If the case is not returned you will be charged a $200 fee to replace the box (see details in Terms & Conditions under “Lost Return Packaging”).
SHIPPING QUESTIONS
How much does shipping and return shipping cost?
Return shipping is calculated at checkout based on your location.
Do you offer short turn around order and delivery?
We do ask for 10 business days for all orders that requiring shipping, but if you are located within the Brisbane Metro area we can offer PICK UP ONLY with a shorter turn around time. Just email our team at hello@theboxdsociety.com
What if my rental period ends on a Sunday or Holiday?
Please return the next business day!
Do I have to be home for the boxes to arrive?
YES! The boxes are your 100% responsibility once the couriers have delivered the them. If you are not home to receive them and there is any damage or loss you will be charged for the replacement of both the packaging and products.
OOPS! I put in the wrong shipping address! Can I change it?
Please contact us via email or phone immediately to check the status of your order.
BILLING QUESTIONS
When will my credit card be charged for my rental?
Immediately upon placing your order.
What kinds of payment do you accept?
Visa, MasterCard, PayPal, Shop Pay & Apple Pay.
CAREER QUESTIONS
Can I work for THE BOXD SOCIETY?
We are always looking for talented creatives to join the team. Please submit resumes to hello@theboxdsociety.com for review.
Can I intern for THE BOX/D SOCIETY ?
Yes, please! Submit resumes, academic requirements and objectives to hello@theboxdsociety.com and we will get back to you shortly.